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Simplify and streamline Kickstarter FAQ shipping section

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Adam Shiervani 2025-03-04 20:28:35 +01:00
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1 changed files with 3 additions and 23 deletions
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content/docs/getting-started/ks-faq.mdx
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@ -39,11 +39,11 @@ The batch your in depends on the backer number.
### How do I know when my package is dispatched? ### How do I know when my package is dispatched?
Once a package is dispatched from the factory in Shenzhen, China, you will receive a notification email at the shipping email address you provided in the backer survey. Please ensure you've completed the survey. Once a package is dispatched from the factory in Shenzhen, China, you will receive an email at the shipping email address you provided in the backer survey. Please ensure you've completed the survey.
We will also send you updates via email as your package makes its way to you. Depending on the courier, the shipping notification email will include a tracking link. We will also send you updates via email as your package makes its way to you. A tracking link will be provided once the reward has been handed over to the local courier.
If you have filled out the survey, but haven't received an email, it means your reward hasn't been shipped yet. If you haven't received an email, it means your reward hasn't been shipped yet.
### Kickstarter vs. Retail ### Kickstarter vs. Retail
@ -51,26 +51,6 @@ JetKVM remains a Kickstarter-backed project, meaning delivery timelines are esti
Your support made this product possible, and we appreciate your patience as we work to deliver it to you. Your support made this product possible, and we appreciate your patience as we work to deliver it to you.
### How can I be sure everything is on track?
If you're eager to know whether your package has been dispatched, please:
- Check your email inbox (and spam) for updates from shipping@jetkvm.com.
- Check your Kickstarter Status [here](https://www.kickstarter.com/projects/jetkvm/jetkvm/backing/details).
Once it’s ready, you’ll get emails at every step, including when it’s handed off to the courier (with a tracking link).
### What does my Kickstarter status mean?
Your [Kickstarter status](https://www.kickstarter.com/projects/jetkvm/jetkvm/backing/details) has 4 variations, let's try to explain what they all mean in the context of JetKVM:
- Not Provided - you're still in the queue
- Not Specified - you're still in the queue
- In Progress - is currently being packaged & processed
- Shipped - on its way to you
If you have "Not Provided" or "Not Specified" - don't worry, your JetKVM is still in the queue and will be handled as soon as possible!
### Can I still make a pledge? ### Can I still make a pledge?
**Yes!** **Yes!**