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Revise Kickstarter FAQ to streamline shipping information and clarify batch identification.

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Adam Shiervani 2025-07-09 16:12:07 +02:00
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content/docs/getting-started/ks-faq.mdx
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@ -8,43 +8,13 @@ order: 5
**We don't know.** We understand the wait can be frustrating, but rest assured, we are working around the clock to get your packages out.
For more context:
As the delivery of your JetKVM pledge depends on so many factors, **mostly out of our control**, we can only provide you with a rough estimate of the dispatch of your device.
<div className="bg-blue-50 border border-blue-200 shadow-sm text-blue-500 px-3 py-[2px] my-0 rounded-md">
Before proceding, make sure you know [which batch you are
in](/docs/getting-started/ks-faq#which-batch-am-i-in)!
</div>
**December, January, February Batch:** Less than 0.25% of these batches are still pending. These are mostly orders requiring manual handling due to unusual delivery requirements. If you haven't received a shipping email, please [contact us](mailto:shipping@jetkvm.com).
**March Batch:** We began processing the March batch on March 18th. About 10% of this group has already been dispatched, and more are going out each day. Things are moving consistently now.
**April Batch:** We expect the April batch to start shipping in April. No delays expected.
**If you're in the March or April batch, please don’t email us just to ask for a status update.** You can check your reward’s progress any time via the [Pledge Tracker](https://shiphelp.jetkvm.com). Just enter your email, and you’ll see where your reward is in the shipping pipeline.
**Important Reminders:**
- Shipments go out **continuously starting in the target month**, not all at once.
- Extensions will **likely ship separately** from your main device.
### Which batch am I in?
The batch you're in depends on the backer number, **and not when you backed the project.**
- **December**: Less than 12208
- **January**: 12208 - 15303
- **February**: 15304 - 19415
- **March**: 19416 - 30447
- **April**: Larger than 30447
Shipments go out continuously, so if you haven't received a shipping email within 30 days after answering the backer survey, please contact us at [shipping@jetkvm.com](mailto:shipping@jetkvm.com).
### How do I know when my package will be dispatched?
Once a package is dispatched from the factory in Shenzhen, China, you will receive an email at the shipping email address you provided in the backer survey. Please ensure you've completed the survey.
Once a package is dispatched from the factory in Shenzhen, China, you will receive an email at the shipping email address you provided in the backer survey. **Please ensure you've completed the survey.**
We will also send you updates via email as your package makes its way to you. A tracking link will be provided once the reward has been handed over to the local courier.
@ -91,8 +61,7 @@ Unfortunately, we can't specify the courier for any country, as shipping is hand
**Yes!**
Batch production has been happening throughout November 2024, and we have secured the components needed to meet the
projected order volume.
Batch production has been happening throughout November 2024, and we have secured the components needed to meet the projected order volume.
### Can I change my pledge?
@ -108,4 +77,4 @@ Reach out to [contact@jetkvm.com](mailto:contact@jetkvm.com) if you'd like to di
### Can I edit my shipping address?
Prior to shipping your reward, we'll send you an email to verify your shipping address. You'll be able to review, edit, and confirm your address at that time.
Prior to shipping your reward, we'll send you an email to verify your shipping address. You'll be able to review, edit, and confirm your address at that time. If you need to change the shipping country, you need to contact us at [shipping@jetkvm.com](mailto:shipping@jetkvm.com).