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Update KS FAQ and FAQ

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Adam Shiervani 2025-03-04 15:09:41 +01:00
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22
content/docs/getting-started/faq.mdx
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@ -31,17 +31,12 @@ solution to access it remotely, if you'd rather not use the cloud.
**Absolutely!**
The JetKVM project will be fully open sourced in the coming days, please see [the Open Source](https://github.com/jetkvm/kvm) page for
more information about that specifically.
You'll be able to run the device/user registry service yourself, it's a simple Node.JS Express based service.
JetKVM uses WebRTC for video streaming and control. TURN is used to make this possible over the internet,
behind NAT and firewalls.
The JetKVM project is open sourced, please see [the Open Source](https://github.com/jetkvm/kvm) page for
more information.
### Does it work with KVM Switches?
KVM switches haven't been tested yet, but there's no outstanding reason why they won't work. We'll update this page
as the community starts testing it against their switches.
KVM switches haven't been tested yet, but there's no outstanding reason why they won't work.
### Does it work with _[device]_?
@ -60,21 +55,20 @@ virtual keyboard to control your computer.
**Not yet.** But don't worry, there isn't much text in the UI itself.
There's an open feature request for UI localisation, and once the code is [made open source](https://github.com/jetkvm/kvm), the community
will be able to contribute translations.
There's an open feature request for UI localisation, the community will be able to contribute translations.
### Can JetKVM control power to the computer?
**JetKVM has a number of ways to control power to the device it's connected to:**
- [Wake-on-LAN](../networking/wake-on-lan): If your computer is on the same subnet, JetKVM can send it a Wake on LAN Magic Packet to
power it up. The computer must support WoL, and it needs to be enabled in the UEFI/BIOS settings.
power it up. The computer must support WoL, and it needs to be enabled in the UEFI/BIOS settings.
- [DC Extension Board](../peripheral-devices/extension-port#dc-power-control): The DC extension board can control power-flow to a computer that has a DC
input, as well as extracting power for itself.
input, as well as extracting power for itself.
- [ATX Extension Board](../peripheral-devices/extension-port#atx-power-control): The ATX extension board can switch on a PC by triggering its power-switch ATX
pins, in the same way the button on the front of your case does!
pins, in the same way the button on the front of your case does!
**More to Come:** The extension port on JetKVM allows the community to create their own novel ways of controlling power
to target devices.
to target devices.

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content/docs/getting-started/ks-faq.mdx
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@ -4,12 +4,55 @@ description: "Frequently Asked Questions about the JetKVM Kickstarter Campaign"
order: 5
---
### Which batch am I in?
The batch your in depends on the backer number.
- **December**: <12208
- **January**: 12208 - 15303
- **February**: 15304 - 19415
- **March**: >19415
### When will I receive my JetKVM?
**We don't know.** We understand the wait can be frustrating, but rest assured, we are working around the clock to get your packages out.
For more context:
As the delivery of your JetKVM pledge depends on so many factors, **mostly out of our control**, we can only provide you with a rough estimate of the dispatch of your device.
**December Batch:** Less than 0.2% of this batch is still pending. These are mostly orders requiring manual handling due to unusual delivery requirements
**January Batch:** Fewer than 1% of these pledges are left. Like the December batch, these are mainly orders with special manual handling needs or unique shipping destinations.
**February Batch:** We are actively shipping these orders right now. If you haven’t received a shipping confirmation yet, hang tight - it’s on the way.
**March Batch:** We expect this batch to be dispatched in March, with no delays.
**Important Reminder:**
We don’t ship all rewards at once. Instead, shipments go out continuously starting in the target month. If your order is in a pending batch, rest assured we’ll get to you soon!
### How do I know when my package is dispatched?
Once a package is dispatched from the factory in Shenzhen, China, you will receive a notification email at the shipping email address you provided in the backer survey. Please ensure you've completed the survey.
We will also send you updates via email as your package makes its way to you. Depending on the courier, the shipping notification email will include a tracking link.
If you have filled out the survey, but haven't received an email, it means your reward hasn't been shipped yet.
### Kickstarter vs. Retail
JetKVM remains a Kickstarter-backed project, meaning delivery timelines are estimates rather than fixed retail shipping dates. We are preparing for retail availability, but we are not there yet.
Your support made this product possible, and we appreciate your patience as we work to deliver it to you.
### Can I still make a pledge?
**Yes!**
You can make a late pledge to the campaign on [Kickstarter](https://www.kickstarter.com/projects/jetkvm/jetkvm?ref=5sxcqi).
Rewards from late pledges will be part of a January or February 2025 batch of devices.
Rewards from late pledges will be part of a March 2025 batch of devices.
### Will there be a retail version of JetKVM? How much will it cost?
@ -26,32 +69,9 @@ You should have received an email with the survey link, but you can also access
This process helps us stay organized and ensures your JetKVM is shipped to the right place!
### When will I receive my JetKVM?
As the delivery of your JetKVM pledge depends on so many factors, mostly out of our control, we can only provide you with a rough estimate of the dispatch of your device.
**December Batch:**
The first rewards for backers in this group have already started shipping and are being dispatched on an ongoing basis. Additionally, we will start dispatching rewards to backers with extensions in their pledge, starting no later than next week.
**January Batch:**
This batch will begin shipping in January 2025.
**February Batch:**
This batch will begin shipping in February 2025.
Keep in mind that we don't send out every reward at once, but rather continuously over the target month.
### How do I know when my package is dispatched?
Once a package is dispatched from the factory in Shenzhen, China, you will receive a notification email at the shipping email address you provided in the backer survey. Please ensure you've completed the survey.
We will also send you updates via email as your package makes its way to you. Depending on the courier, the shipping notification email will include a tracking link.
If you have filled out the survey, but haven't received an email, it means your reward hasn't been shipped yet.
### What courier will you use?
Unfortunately, we can't specify the courier for any country, as shipping is handled by a third-party service rather than directly by us. If this is a critical requirement for you, and you'd like a refund, please reach out to [shipping@jetkvm.com](mailto:shipping@jetkvm.com). When we launch on Amazon in February, details like this will be much clearer.
Unfortunately, we can't specify the courier for any country, as shipping is handled by a third-party service rather than directly by us. If this is a critical requirement for you, and you'd like a refund, please reach out to [shipping@jetkvm.com](mailto:shipping@jetkvm.com). When we go retail in March, details like this will be much clearer.
### Will you be able to handle the demand?