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Update shipping batch details in Kickstarter FAQ, clarifying status for December, January, March, and April batches, and emphasize the use of the Pledge Tracker for updates.

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Adam Shiervani 2025-03-26 18:40:57 +01:00
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content/docs/getting-started/ks-faq.mdx
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@ -12,13 +12,13 @@ For more context:
As the delivery of your JetKVM pledge depends on so many factors, **mostly out of our control**, we can only provide you with a rough estimate of the dispatch of your device.
**December Batch:** Less than 0.47% of this batch is still pending. These are mostly orders requiring manual handling due to unusual delivery requirements. If you haven't received a shipping email, please [contact us](mailto:shipping@jetkvm.com).
**December, January, February:** Less than 0.25% of this batch is still pending. These are mostly orders requiring manual handling due to unusual delivery requirements. If you haven't received a shipping email, please [contact us](mailto:shipping@jetkvm.com).
**January Batch:** Fewer than 0.58% of these pledges are left. Like the December batch, these are mainly orders with special manual handling needs or unique shipping destinations. If you haven't received a shipping email, please [contact us](mailto:shipping@jetkvm.com).
**March Batch:** We began processing the March batch on March 18th. About 10% of this group has already been dispatched, and more are going out each day. Things are moving consistently now.
**February Batch:** We are actively shipping these orders right now. If you haven’t received a shipping confirmation yet, hang tight - it’s on the way. **Please don't reach out to us with simple shipping status inquiries.**
**April Batch:** We expect the April batch to start shipping in April. No delays expected.
**March Batch:** We expect this batch to be dispatched in March, with no delays. **Please don't reach out to us with simple shipping status inquiries.**
**If you're in the March or April batch, please don’t email us just to ask for a status update.** You can check your reward’s progress any time via the [Pledge Tracker](https://shiphelp.jetkvm.com). Just enter your email, and you’ll see where your reward is in the shipping pipeline.
**Important Reminders:**