diff --git a/content/docs/getting-started/troubleshooting.mdx b/content/docs/getting-started/troubleshooting.mdx index de8c91e..2462d93 100644 --- a/content/docs/getting-started/troubleshooting.mdx +++ b/content/docs/getting-started/troubleshooting.mdx @@ -73,3 +73,36 @@ If none of the above steps resolve your issue: - The JetKVM app version and system version Our team is actively working to resolve these connection issues with each firmware update. + +## ATX Power Control Not Working + +If your ATX Power Control Extension isn't responding when you try to power on, reset, or shut down your PC remotely, follow these troubleshooting steps to identify and resolve the issue. + +### 1. Check Motherboard `F_PANEL` Connection + +**Motherboard `F_PANEL` Connection:** +- Verify the ribbon cables are properly connected to your motherboard's `F_PANEL` header +- Double-check the pin layout matches your motherboard manual - this is the most common source of issues +- Ensure polarity (+/-) is correct for all connections, especially LED pins + +### 2. Test Manual Power Button + +- Test that your PC can still be powered on manually using the front panel power button +- If the front panel power button doesn't work, there may be an issue with your `F_PANEL` connections + +### 3. Verify Front Panel Cable Connections + +Ensure your front panel cables are properly connected to the correct pins on the ATX board: +- **Power SW** connects to **BTN PWR + / –** +- **Reset SW** connects to **BTN RST + / –** +- **Power LED** connects to **LED PWR + / –** (polarity matters) +- **HDD LED** connects to **LED HDD + / –** (polarity matters) + +### Still Having Issues? + +If your ATX power control still isn't working after following these steps, please contact us at contact@jetkvm.com with: +- Your motherboard model and manual reference +- Photos of your wiring setup +- Description of which specific functions aren't working + +