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Enhance Kickstarter FAQ by adding a note on batch identification and updating shipping status for December, January, and March batches. Include reminders about shipment processes and clarify that extensions may ship separately.

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Adam Shiervani 2025-03-27 00:57:09 +01:00
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commit 2ebcbdd111
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content/docs/getting-started/ks-faq.mdx
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@ -12,7 +12,14 @@ For more context:
As the delivery of your JetKVM pledge depends on so many factors, **mostly out of our control**, we can only provide you with a rough estimate of the dispatch of your device.
**December, January, February:** Less than 0.25% of this batch is still pending. These are mostly orders requiring manual handling due to unusual delivery requirements. If you haven't received a shipping email, please [contact us](mailto:shipping@jetkvm.com).
<div className="bg-blue-50 border border-blue-200 shadow-sm text-blue-500 px-3 py-[2px] my-0 rounded-md">
Before proceding, make sure you know [which batch you are
in](/docs/getting-started/ks-faq#which-batch-am-i-in)!
</div>
**December, January, February Batch:** Less than 0.25% of these batches are still pending. These are mostly orders requiring manual handling due to unusual delivery requirements. If you haven't received a shipping email, please [contact us](mailto:shipping@jetkvm.com).
**March Batch:** We began processing the March batch on March 18th. About 10% of this group has already been dispatched, and more are going out each day. Things are moving consistently now.
@ -22,15 +29,12 @@ As the delivery of your JetKVM pledge depends on so many factors, **mostly out o
**Important Reminders:**
- If you haven't received an email yet, it just means your reward hasn't been packaged & processed yet. Hang tight, we'll get to you as soon as possible!
- We don’t ship all rewards at once. Instead, **shipments go out continuously starting in the target month**. If your order is in a pending batch, rest assured we’ll get to you soon!
- If you ordered any extensions, **we will very likely ship them separately from your main JetKVM device**. You'll receive another notification when your extensions are ready to ship.
- Shipments go out **continuously starting in the target month**, not all at once.
- Extensions will **likely ship separately** from your main device.
### Which batch am I in?
The batch you're in depends on the backer number, and not when you backed the project.
The batch you're in depends on the backer number, **and not when you backed the project.**
- **December**: Less than 12208
- **January**: 12208 - 15303