diff --git a/content/docs/getting-started/ks-faq.mdx b/content/docs/getting-started/ks-faq.mdx
index c31a0d4..3f1014a 100644
--- a/content/docs/getting-started/ks-faq.mdx
+++ b/content/docs/getting-started/ks-faq.mdx
@@ -21,13 +21,13 @@ For more context:
 
 As the delivery of your JetKVM pledge depends on so many factors, **mostly out of our control**, we can only provide you with a rough estimate of the dispatch of your device.
 
-**December Batch:** Less than 0.2% of this batch is still pending. These are mostly orders requiring manual handling due to unusual delivery requirement.
+**December Batch:** Less than 0.2% of this batch is still pending. These are mostly orders requiring manual handling due to unusual delivery requirement. If you haven't received a shipping email, please [contact ue](mailto:shipping@jetkvm.com.)
 
-**January Batch:** Fewer than 1% of these pledges are left. Like the December batch, these are mainly orders with special manual handling needs or unique shipping destinations.
+**January Batch:** Fewer than 1% of these pledges are left. Like the December batch, these are mainly orders with special manual handling needs or unique shipping destinations. If you haven't received a shipping email, please [contact ue](mailto:shipping@jetkvm.com.
 
-**February Batch:** We are actively shipping these orders right now. If you haven’t received a shipping confirmation yet, hang tight - it’s on the way.
+**February Batch:** We are actively shipping these orders right now. If you haven’t received a shipping confirmation yet, hang tight - it’s on the way. Please don't reach out to us with simple shipping status inquiries.
 
-**March Batch:** We expect this batch to be dispatched in March, with no delays.
+**March Batch:** We expect this batch to be dispatched in March, with no delays. Please don't reach out to us with simple shipping status inquiries.
 
 **Important Reminders:**