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Update KS FAQ with detailed shipping and status information

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Adam Shiervani 2025-03-04 20:03:24 +01:00
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@ -29,9 +29,13 @@ As the delivery of your JetKVM pledge depends on so many factors, **mostly out o
**March Batch:** We expect this batch to be dispatched in March, with no delays.
**Important Reminder:**
**Important Reminders:**
We don’t ship all rewards at once. Instead, shipments go out continuously starting in the target month. If your order is in a pending batch, rest assured we’ll get to you soon!
- If you haven't received an email yet, it just means your reward hasn't been packaged & processed yet. Hang tight, we'll get to you as son as possible!
- We don’t ship all rewards at once. Instead, shipments go out continuously starting in the target month. If your order is in a pending batch, rest assured we’ll get to you soon!
- If you ordered any extensions, we will very likely ship them separately from your main JetKVM device. You'll receive another notification when your extensions are ready to ship.
### How do I know when my package is dispatched?
@ -47,6 +51,26 @@ JetKVM remains a Kickstarter-backed project, meaning delivery timelines are esti
Your support made this product possible, and we appreciate your patience as we work to deliver it to you.
### How can I be sure everything is on track?
If you're eager to know whether your package has been dispatched, please:
- Check your email inbox (and spam) for updates from shipping@jetkvm.com.
- Check your Kickstarter Status [here](https://www.kickstarter.com/projects/jetkvm/jetkvm/backing/details).
Once it’s ready, you’ll get emails at every step, including when it’s handed off to the courier (with a tracking link).
### What does my Kickstarter status mean?
Your [Kickstarter status](https://www.kickstarter.com/projects/jetkvm/jetkvm/backing/details) has 4 variations, let's try to explain what they all mean in the context of JetKVM:
- Not Provided - you're still in the queue
- Not Specified - you're still in the queue
- In Progress - is currently being packaged & processed
- Shipped - on its way to you
If you have "Not Provided" or "Not Specified" - don't worry, your JetKVM is still in the queue and will be handled as soon as possible!
### Can I still make a pledge?
**Yes!**